We can provide the following options, all of which can be chosen depending on individual client requirements:
Driver reports the incident directly to our incidents team who notifies both the broker and the fleet manager / administrator of a new incident
Client reports to broker who in turn notifies our incidents team via email or telephone
Driver reports the incident to their internal fleet manager or administrator who in turn notifies our incidents team via email or telephone.
The incidents team is central to the operation of all accounts and represents a single point of contact. The focus at this stage is to gather accurate data, respond appropriately to the incident circumstances, implement cost control measures and transfer data to all appropriate parties.
Our team provides a 24/7/365 FNOL service which utilises our 3CX phone system and therefore enables our staff to work from home providing a robust and consistent service.Contact us
Call display to prompt correct response from incidents handler
Dedicated 24/7 in house client branded Incidents Line
Fleet validation or ”non-refusal” approach
Client specific call scripting solutions
Links to immediate mobility solutions
Immediate data transfer to stakeholders