Autofinity Assist offers insurers, brokers and fleet operators technology-driven solutions for vehicle incident management. Our team and technology slots in with clients’ existing processes to streamline the tasks involved with managing an incident. Our primary goals are to create cost savings within the fleet motor claims process and to get fleet drivers back on the road as quickly as possible.
Service highlights include:
Automated online processes allowing a high level of incident progression visibility
Full communication on each incident with fleet managers and when needed, brokers and insurers
All details of the incident are recorded and provided to the insurer
Expert advisors on hand to support the incident through to resolution
A bespoke service designed around each fleet’s business requirements
Fully national recovery and repair service.
Assist delivers drivers, insurers, brokers and fleet operators a truly market-leading incident reporting system. We have a great reputation with our clients for putting the customer first and our ethical stance on the sustainability of the industry.
Controlling claims costs following At Fault incidents is a major challenge for fleet operators and insurers. Our Third Party Intervention service helps ensure this part of the claims process goes smoothly and does not generate unnecessary expense.
Wherever you or your clients are in the UK and Northern Ireland, we have a bodyshop with the knowledge, expertise, and customer service skills to manage the repair to the highest standard and treat that driver with respect.
The system allows us to set up and edit custom workflows on the go, including triggers and automations such as text messages and emails that can be sent to clients and third parties when specified fields are completed. Live data is received into the system via XML feeds.