You crash your car, you get it repaired, you get it back. These core elements of the incident management industry will never change. What has changed is the speed in which things need to be completed. People rely on their cars so much more nowadays and cannot be without them for very long.
Assist operates within the Fleet sector and the loss of a vehicle can be detrimental to a client’s business, not least because of the costs involved. For us, the intervention and repair processes are key. Our technology makes third party intervention and repairs more efficient and cost effective, providing benefits all along the chain without adding to the cost of an incident.
Assist evolved through actively working with repairers, and we have been able to focus on reducing costs & avoiding total losses for our clients by integrating our technology platforms which include Finder and Parts. Given that motor incidents cost everyone money and total losses pose a problem with regards to vehicle disposal, we would like to see more of a focus across the industry on solving these issues.
Without total loss management, incidents cost more because the overall process from reporting to settlement takes longer. Our Parts and Finder software are now part of the solution, aiming to reduce total losses by facilitating lower cost repairs and if needed, replacement vehicles. Repairers can win more repair business and less money is spent on things like lengthy hire car periods.
Without third party intervention, costs can quickly spiral in the event of an ‘at fault’ incident.
For our clients, this translates into an opportunity to turn total losses into wins and an overall more cost-efficient process, from the initial reporting of an accident through the assessment and repair stage, to settlement of the incident and getting the involved parties back on the road.
When we formed Autofinity, we understood we were entering a very complex market. But we did our research and knew the historic problems with the intervention and repair processes and the technology that could be developed. We could see there was a gap in the market.
We have developed a technology driven system and don’t have to rely solely on call handlers. Now we have 210 Fleets using the technology we have developed, which does the ‘heavy lifting’ for the client, saving them time and money.
Anyone can manage a repair but managing total loss and parts spend is more difficult.
Assist is always growing and the future is very exciting for us. Our goal is to connect each stakeholder involved in an incident via technology, work with Fleets on more timely incident reporting, with repairers and engineers to reduce the costs of incidents, and with insurers on their approach to policy. Further ahead we will expand into other countries – being technology based we can work with anyone, anywhere.